How it works
Every stage writes to the same record, and every entry is timestamped when it happens. The report at the end is a view of that record — not a document assembled from memory once the deadline is in sight.
The sequence
Each stage writes to the case it belongs to, in the order things happen. The last three carry a statutory deadline; the earlier ones are where a case typically sits by that point.
The case opens with the date and time you became aware, however you became aware — a call, a contractor visit, an inspection. Awareness is the event the statutory clock is measured from, so it is captured as a field rather than inferred from when someone got round to logging it.
Extent, the rooms affected, how they are used, and any reported health factors in the household. This is where a case is separated into an emergency, a significant hazard, or something that needs watching — and the judgement is recorded with its reasons.
The visible condition is photographed and described, and sensors are placed in the affected rooms. Photographs attach to the room and the moment they describe, so an image and a reading can be read side by side afterwards.
Humidity, air temperature and surface temperature log continuously. Dew-point events and hours at condensation risk are derived from the readings. A fortnight is long enough to show whether a room recovers or never does.
The report builder asks for a cause, the evidence supporting it, and the actions proposed — condensation-related, building defect, mixed, or inconclusive. It will not let a finding be issued without the evidence it rests on.
A written summary setting out the hazard identified, the action proposed and the timeframe for it. This is a statutory requirement in social housing, and the date it was issued is recorded on the case.
Where the finding is a significant hazard, the safety work must be completed inside five working days, and work to stop the hazard recurring begun in the same window — with a twelve-week longstop where it genuinely cannot be. Both clocks start when the investigation concludes, so they run alongside the written summary rather than after it.
Stages three and four are where the kit goes in. What is in it, and why it takes three readings →
The case workspace
The compliance clock, the monitoring data and the next required action, on one screen, for every open case.
One case record from awareness through to written summary
The workspace shows the next outstanding duty and the event it is measured from. A due date appears only when the case pathway provides one.
Open case recordWhat you get
Investigation from awareness; written summary, safety work and preventative works all from the conclusion of the investigation, running concurrently rather than in sequence. Working days, with England and Wales bank holidays excluded.
Who did what, when, and what evidence they attached. Entries are added, never quietly rewritten.
Each section names the records and timestamps behind it, so a reader can check the conclusion rather than take it on trust.
Open your first case and see the whole trail in one place.
